Refund policy

RETURN & REFUND POLICY

Return & Refund Policy

We want you to love what's on your shelf. Here's how returns work:

Unopened products. Unopened, unused products in original packaging may be returned within 30 days of delivery for a full refund to your original payment method. Email hello@drzoe.skin with your order number to start a return. Simply return to our office.

Opened products. Because our products are skin-care formulations, we can't restock opened items. If a product isn't agreeing with your skin, please stop using it and email us.

Damaged or incorrect orders. If anything arrives damaged, leaking, or not what you ordered, email a photo to hello@drzoe.skin within 7 days and we'll replace it or refund you, no need to ship anything back.

Refund timing. Approved refunds are issued within 5–10 business days of our receiving your return.

Questions? hello@drzoe.skin a real person reads every message.